FAQs

Adventures   Can we make our own adventure? Yes, let us help you, as long as it is low environmental impact and involves our activities.

Alcohol Alcohol and watersports do not mix.     

Availability Are tours available on a certain date? We will always run tours if there are enough people (> 4 pax) and you have booked.  Turning up at our launch point when all guides and kayaks are utilized and demanding to go out, doesn’t work with us. Weekends are most popular so plan in advance and book. To check availability, book and pay go to www.noukhada.ae/booking/   

Banana Boat Do you have a banana boat? No. We are a low environmental impact watersports company.

Birds   Will I see any birds? Most likely but these too, cannot be booked.   

Booking   Do I need to book?  Yes.  

Bring   What should I bring? Clothes (see clothing below, hat (sun), sunglasses, suncream, shoes (see below), a towel (you will get wet), 1 litre of water, cash, yourself and some friends).   

Camera   Will my camera get wet?  Yes, most likely. Bring a waterproof camera, alternatively we can sell you a drybag for your camera… use at your risk.

Camping – we do camping as part of our overnighters and longer tours.   

Cancellation Policy   See terms and conditions    

Children   Can I bring my children?   Yes please, we want to get them involved.  You are responsible for kayaking with any children that cannot kayak themselves. Our rules about children are at terms and conditions.   

Children’s prices    Children who are 10 years or younger and sit in a double kayak with an adult qualify for a discount on a tour.   Children who are 10 years or younger and choose to sit in a single kayak pay full price.   If using an Entertainer voucher, children’s prices do not apply.  

Child protection policy  

Clothing   What should I wear?  Bring beach wear/swimming kit and a change of clothes and a towel for after the tour.  See shoes below. Protect yourself from the sun with a hat and sun screen. You will get wet. Long flowing clothing and flowing headcovers are not appropriate kayaking clothing and, in winds greater than 13 knots, we will not let you out on the water with us, for obvious safety reasons.  

Deposit   How do I secure a place? Book and pay online.  

Discount Will I get a discount? What Noukhada offers is recognised as great value for money.  Please ask us about our tours before asking about a discount.  No discounts over the weekends.  There are conditions for discounts during the week.  Go and purchase a copy of the 2016 Abu Dhabi Entertainer and get the 4 for the price of 2 deal on the Mangrove Tour or see Offers.  

Directions   We have very clear directions to our launchpoints/ locationsPlease be careful using Google navigation for the last 2 km of E48.  The Google Navigation directions are wrong, the dropped pin is in the correct location.

Dolphins   Will we see dolphins? They cannot be booked but we often see dolphins.  

Dragonboating  

Do you do dragonboating?  Yes!

Entertainer Vouchers These only apply to our ‘Mangrove Tour’ from E48.  Children’s prices do not apply when using the Entertainer Voucher.  

Feedback policy   

Fish   Will I see fish?   Hopefully yes, but we cannot book them. Most likely on the night light tour.  

Guide Shirts    The guide shirts are great, can I buy one? The Noukhada guide shirts are not for sale, sorry!  You have to have been a guide a while to earn one of these.   

Health and safety policy

Jetskis Do you have jetskis? No. We are a low environmental impact watersports company and are actively working to regulate the use of jetskis in Abu Dhabi.

Kayaks   What kayaks do you use? We use sit on top (“SOT”) kayaks for most of our tours.  Please see our Facebook page for photos.   

Kayaks    Do you sell used kayaks? Yes.  Once a year we renew our fleet.  However, this year (2016) our old fleet kayaks will be moving to our new, overseas location.   

Kayaks    Can I bring my own kayak on one of your kayak tours? Would you ask a restaurant if you could bring your own food? It’s a very cheeky question.  Our answer is yes, but you will pay the full price.  No discounts will apply.   

Length of tour   How long will it take?   Please see the description of our adventures but normally 1.5 to 2 hours.

Lifejacket see PFD.    

Locations   Where do you operate from? Please see locations.

Mobile phone Will my mobile phone get wet?   Why are you bringing a mobile phone?!   Leave it in the car and come and relax.   However, if you must, see answer to cameras above.  

 

Noukhada    What does “Noukhada” mean?  It is Arabic and Persian for the Captain or senior navigator of a ship.

Paddling Do we paddle ourselves? Yes! Will a Noukhada Guide sit in our kayak and paddle us? No. 

PFD Do I have to wear a lifejacket/ PFD?  Yes.  Whether you are on a tour or renting we require you to wear this essentail safety device at all times whilst on the water. See terms and conditions.   

Prices  Do you have a list of prices? Yes.  With the locations.   

Operating days   We operate 363 days a year (except leap years!).  The only days that we are not operating are 25 Dec and 1 Jan every year.

Pregnancy For the safety of you and your baby we need guests to acknowledge any ladies that are pregnant in their group and how many months along they are.  We will not allow ladies more than 6 months out with us on a tour.    

Powerboat tours   Do you do powerboat tours? As a rule no.  The powerboat (s) are mainly for supporting kayak tours and safety.  We can rent out the powerboat and driver for an hourly rate of AED 650.  This is ideal for those of you who have your own kayaks and want to make your own distance adventure.  If you have imagination, as sense of adventure and have kayaked with us before then make up your own adventure by hiring the powerboat and kayaks and we will drop you off in a remote location (needs a minimum of 4 people to happen).   

Rental   Can I rent kayaks? Yes, we rent kayaks to people we know can paddle safely and will not destroy the environment.   

Shoes   What shoes should I wear?   You need shoes that you can walk in water with (old trainers/ beach shoes).   You need to protect your feet when you walk on rocks on a beach or in the mangroves. Flip flops and thongs do not stay on your feet.   To date, our only injuries are cut feet, so protect them.   

Taxi   If you are coming by taxi, please let them know that they should take you:    a) to the meeting place, b) from the meeting place to the launch point, and c) come and collect you from the launch point for the return trip home.   

Toilets   There are no facilities at E48 launch point, there are at the Yas Beach launch point.   

Transport   We do not provide transport.

Sailing   Do we do sailing? – Do we?! Yes, at

   

Storage Where can I store my kayak?  Contact the office please.

Waiting How long do we wait for people at the meeting place? As a courtesy we normally wait until all guests have arrived so, for example,  if we say meet at 09.00hrs we generally leave the meeting point by 09.15hrs.

Water Do I need water? – Yes, bring at least 1 litre of water to drink (more for longer tours or during hotter periods).  Please try and bring water in reusable water bottles.

When When are the tours?  Please see ‘Book Online”

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Which is better, Yas Beach mangroves or E48 mangroves? This is very subjective.  If toilets and facilities are more important than the mangroves then go from our Yas beach location if mangroves and wildlife are more important then go from our E48 launch point.

Wildlife What wildlife will I see?  Have a look at our Facebook page to see what you might see.

Wind Is it too windy?  We work to a wind safety table and the key points are that flowing clothing will not be allowed if the wind is stronger than 13 knots.  Above 15 knots and we will put beginner paddlers in doubles (not singles) and send paddlers back to shore who cannot make it to safety marks.  It is better to be safe than sorry….more to follow